What are the benefits of this integration?
With the hotelkit integration, your guest data and interactions from Guestnet are directly linked to your hotel’s internal operations. Guest tasks, requests, or feedback are automatically forwarded to the appropriate departments – without media disruptions and without time delays.
The result: Your team works more focused, faster, and closer to the guest.
Feature Overview
With the hotelkit integration, you can:
Automatically transfer guest requests from forms or messages as tasks to hotelkit
Forward green options (e.g. cancellation of room cleaning)
Transfer orders from the Order module
Generate tasks from shop orders (e.g. items from the digital kiosk)
Push content from forms into internal hotelkit content pages
Automatically sync weekly program information
Forward new activity registrations
Provide participant overviews before activities start
Display capacity status information (e.g. minimum participants reached / not reached, activity fully booked)
Transfer SPA requests automatically
How to set up the hotelkit integration
ℹ️ You can connect hotelkit directly by yourself. A detailed guide can be found in our article on the integration.
Attached you will find an overview of the requirements needed for the connection.
Requirements for integration:
A valid hotelkit API key, provided by hotelkit
Activation of the Guestnet account by hotelkit via Client ID
FAQ about the hotelkit integration
What data is actually transmitted?
What data is actually transmitted?
The relevant data from emails is transferred to hotelkit per module. You can view them in the Mail Log. Here's an example of a order submission.
Why are tasks not being transmitted?
Why are tasks not being transmitted?
If this happens, there may be an issue with the interface. Please check if the hotelkit account has been enabled for Guestnet.
Can I deactivate the integration for specific properties?
Can I deactivate the integration for specific properties?
Yes – each property has its own Guestnet. The hotelkit key determines which property is linked to which hotelkit account.
How can I set notifications to appear only in Hotelkit and not via email?
How can I set notifications to appear only in Hotelkit and not via email?
In the email settings, you can define for all modules together how notifications should be delivered.
The following options are available:
Email only
Email and Hotelkit
Hotelkit only
Support
Integration with hotelkit is an extension of your package. Integration with Guestnet is free of charge—there are no additional fees from Guestnet. Please note that costs may be incurred by hotelkit itself.
We’re happy to show you how to best integrate this feature into your workflows.