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Hobex

Integration with Hobex – Process payments easily and securely

Sophie Notdurfter avatar
Written by Sophie Notdurfter
Updated over a week ago

Why connect Hobex?

With the integration to Hobex, you enable your guests to make fast, secure, and easy payments directly via your Guestnet platform. Whether at Self Check-in, Online Checkout, or when booking additional services – payments are processed directly, fully integrated, and transparently documented.

Features & information displayed

What becomes possible with Hobex?

  • Payment during Self Check-in
    Guests can settle outstanding amounts before arrival or during check-in (e.g., deposit, city tax).

  • Payment for additional services
    Bookings such as spa treatments, late check-out, or activities can be paid for directly.

  • Online Checkout
    At the end of their stay, guests can pay their bill digitally and check out – without waiting in line.

  • Automatic payment assignment
    Payments are processed via Hobex and transferred to your PMS (if integrated, e.g., ASA, Protel).

  • Secure payment processing
    PCI DSS compliant, 3D Secure 2, GDPR-compliant processing
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What are the concrete benefits for you?

  • Less effort for the reception
    Payments are processed automatically and no longer need to be entered manually.

  • More convenience for your guests
    Guests pay with just one click – via mobile or tablet.

  • Faster processes
    Invoices and payments are available digitally and archived immediately.

  • Higher payment compliance
    Guests settle outstanding amounts faster and more conveniently.
    ​

Requirements for integration

Before activating Hobex, please ensure:

  • You have an active Hobex merchant account

  • Your contract includes online payment functionality (e-commerce interface)

  • You have access to your Hobex API credentials (username, password, terminal ID)

👉 Tip: If you don't have a contract with Hobex yet, contact Hobex directly via [email protected]
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How to set up the integration

  1. Send the following to our support team at [email protected]:

    • Hobex Merchant ID

    • Hobex Terminal ID

    • Username and API password

  2. Select in Hobex which processes payments should be enabled for:

    • Self Check-in

    • Booking of additional services

    • Online Checkout

  3. After integration, test the payment processing:
    Create a test booking and simulate a payment.

  4. Save the settings – and you're ready to go!
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Best practices

  • Combine Hobex with automated messages: remind guests of outstanding payments via app or email.

  • Offer multiple payment methods: credit card, debit card, and possibly alternative payment options.

  • Integrate payment prompts directly in Self Check-in: clear communication increases conversion rate.
    ​

What to do in case of problems?

  • Payment failed?
    → Check credentials, verify API status in the Hobex portal

  • No connection possible?
    → Check firewall, request IP whitelisting from Hobex

📩 For technical questions: [email protected]
📞 Hobex Support: +43 662 2255 2700

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