Introduction - What are the benefits of this module?
The Check-Out module helps you digitize the departure process and enables payments directly within the Guestnet platform. Guests can independently view and settle their bill – offering a modern, contactless experience.
Feature Overview
The following features are available with the Check-Out module:
Digital payment directly in Guestnet
Optional full check-out with PMS ASA & CASABLANCA
Automated check-out email sent to guests
Room-specific configuration
Tipping option during payment
Integration with payment service provider and PMS
How to set up the Self-Check-Out module
Request activation:
Send a short email to 📩 [email protected] to activate the "Check-Out" and "Payment" features.
Configure settings in the backend:
Go to My Stay > Settings > Self-Checkout and define:
Mode: Deactivated, Payment only, or Full Check-Out
Timing: On the day of departure or the day before
Time: Set the hour from which check-out becomes available
3. Enable tipping:
In ASA (PMS):
System Configuration > Operation > Billing > Extra for tips: TIP
System Configuration > Operation > Communication > Import consumption booking > TIP Tip
In Protel Air:
Master Data > Finance > Items
Create a new item named Tip or similar
Make sure the item is bookable and assigned to the correct service type
4. In the Guestnet backend:
Go to Settings > Marketplace > PMS and edit the connection. Enter the corresponding ID.
Screenshot from ASA:
Ensure the tipping option is enabled
5. Room-specific control:
Under Current Stay, you can enable or disable Self-Check-Out for individual
rooms.
6. Enable automated email:
Activate the option Send automated Self-Check-Out email to grant guests access
automatically.
Process
The guest opens the check-out in Guestnet.
All open items are automatically combined into one invoice.
The invoice is paid directly in the system.
After the payment, the guest immediately receives a confirmation in Guestnet as well as a payment confirmation by email.
You also receive a payment confirmation.
In ASA, the receipt is printed automatically.
As soon as the guest checks out, the room is also checked out automatically.
Additional payment for new outstanding items
After a successful payment, the invoice is closed. If new outstanding items are added afterwards, for example through another order, the guest can pay these again via Guestnet.
Depending on the PMS, this is handled differently:
ASA: an additional invoice is automatically created for the new outstanding items.
Booking Experts: the invoice must be updated manually in the PMS so that the new outstanding items are transferred correctly.
From the Guestnet side, an additional payment for outstanding items is generally possible as soon as new outstanding items exist.
Important: The additional payment only works if there are actually new outstanding items. If the invoice does not reopen automatically, this can be triggered manually via the corresponding toggle in the backend.
Video about payment
Video about check-out
FAQ
Does the guest need to be logged in to use the module?
Does the guest need to be logged in to use the module?
No, the guest receives an email with a direct link to the Check-Out feature.
Does full check-out work with any PMS?
Does full check-out work with any PMS?
Currently, full digital check-out is only available with PMS ASA & CASABLANCA.
The payment display is functional with all PMS systems that provide invoice access.
How is tipping handled?
How is tipping handled?
The tip is added to the total bill and automatically recorded in your PMS-System.
Is the payment tracked in the system?
Is the payment tracked in the system?
Yes, after successful payment:
A confirmation email is sent
The invoice status is updated to “Paid”
The payment option is disabled for the guest
Which payment providers can be connected to the module?
Which payment providers can be connected to the module?
Currently, the payment providers Hobex and Mollie can be connected to this module.
Can the guest choose their departure time?
Can the guest choose their departure time?
Yes, if full check-out is enabled, the guest can choose:
Now
Later (today) – with time selection
Tomorrow – with time selection
Why does the message “The payment was made but could not yet be processed” appear?
Why does the message “The payment was made but could not yet be processed” appear?
This message appears in the guest view when a payment was not completed correctly or was canceled.
In this case, the system checks for 15 minutes to see if a payment is received.
If no payment is registered within that time, the payment option will be re-enabled after refreshing the page.
Support
The Check-Out module can be purchased as an add-on to the Module My holiday.
Our Customer Success Team is happy to advise you on the best way to implement this feature:
📩 [email protected]