Introduction - What are the benefits of this module?
The Self-Checkout module helps you digitize the departure process and enables payments directly within the Guestnet platform. Guests can independently view and settle their bill – offering a modern, contactless experience.
Feature Overview
The following features are available with the Self-Checkout module:
Digital payment directly in Guestnet
Optional full check-out with PMS
Automated check-out email sent to guests
Room-specific configuration
Tipping option during payment
Integration with payment service provider and PMS
How to set up the Self-CheckOut module
Navigate to Journey > Self-Checkout
Flow
In the Process section, you decide what the guest can take care of themselves, and from when:
Self-Checkout: Choose the scope the guest can handle themselves here:
"Complete checkout" (guest is checked out of the PMS)
"Payment only" (guest can settle the open bill, but stays checked in in the PMS)
"Deactivated" = the feature is not visible to the guest.
Self-Checkout possible from: Set from which day (day before departure or day of departure) and from what time the guest can use the Self-Checkout.
Intro text: Here you can add a custom text that is shown to the guest during the self-checkout.
Activate tip function: When this switch is on, the guest can choose an amount as a tip when paying.
Enable tipping in your PMS. Click here for our PMS articles.
Enable tipping in Guestnet :
Go to Settings > Marketplace > PMS and edit the connection. Enter the corresponding ID.
Screenshot from ASA:
Dispatch
Navigate to Journey > Self-Checkout again.
In the Dispatch section, you decide whether an automatic email is sent:
Send automatic Self-Checkout mail: When this switch is on, the system reminds the guest about the still-open self-checkout at the time set above (Self-Checkout possible from).
Content of the mail: In the Email content section, you define what the guest reads, separately for each language:
Subject
Salutation / Greeting
Mail text
The following placeholders are available and are automatically filled with the guest's data: %salutation%, %firstname%, %lastname%, %reservationnr% and %roomnr%.
On the right, the email preview shows exactly how the message will look for the guest. The preview always shows the last saved version, it reloads after you save.
Reservation-specific control
In the My Vaction module, you can disable the Self-Checkout for individual reservations.
Process
The guest opens the Self-Checkout in Guestnet.
All open items are automatically combined into one invoice.
The invoice is paid directly in the system.
After the payment, the guest immediately receives a confirmation in Guestnet as well as a payment confirmation by email.
You also receive a payment confirmation.
In ASA, the receipt is printed automatically.
As soon as the guest checks out, the room is also checked out automatically.
Additional payment for new outstanding items
After a successful payment, the invoice is closed. If new outstanding items are added afterwards, for example through another order, the guest can pay these again via Guestnet.
Depending on the PMS, this is handled differently: Click here to check out your PMS article.
Video about payment
Video about check-out
FAQ
Does the guest need to be logged in to use the module?
Does the guest need to be logged in to use the module?
No, the guest receives an email with a direct link to the Check-Out feature.
Does full Self-Checkout work with any PMS?
Does full Self-Checkout work with any PMS?
Full digital Self-checkout is currently limited to select PMS providers. Feel free to check your PMS's features in our articles here.
How is tipping handled?
How is tipping handled?
The tip is added to the total bill and automatically recorded in your PMS-System.
Is the payment tracked in the system?
Is the payment tracked in the system?
Yes, after successful payment:
A confirmation email is sent
The invoice status is updated to “Paid”
The payment option is disabled for the guest
Which payment providers can be connected to the module?
Which payment providers can be connected to the module?
You can find an overview of our payment providers here.
Can the guest choose their departure time?
Can the guest choose their departure time?
Yes, if full check-out is enabled, the guest can choose:
Now
Later (today) – with time selection
Tomorrow – with time selection
Why does the message “The payment was made but could not yet be processed” appear?
Why does the message “The payment was made but could not yet be processed” appear?
This message appears in the guest view when a payment was not completed correctly or was canceled.
In this case, the system checks for 15 minutes to see if a payment is received.
If no payment is registered within that time, the payment option will be re-enabled after refreshing the page.
Where can I find the transaction number of a payment?
Where can I find the transaction number of a payment?
After a payment has been completed successfully, the transaction number is also shown in the payment confirmation email. This makes it easier to identify and verify the payment in case of any questions.
Support
The Self-Checkout depends on the PMS and is included in the Advanced and Pro packages.
Our Customer Success Team is happy to advise you on the best way to implement this feature:
📩 [email protected]