Introduction – What does this module bring me?
The WhatsApp module helps you enable direct and familiar communication with your guests – via one of the most widely used messengers worldwide.
It provides a modern, contactless guest experience – directly integrated into your Guestnet platform.
Feature overview
These features are available in the WhatsApp module:
Integration of a WhatsApp chat button in the quick menu
Linking with your WhatsApp Business number
Instant contact without login
Positioning the button in the menu via drag & drop
Note: GDPR-compliant through opt-in before chat start, mobile optimization via responsive design
How to set up WhatsApp in Guestnet
Open Settings> Integrations > Communication > WhatsApp in the backend
Enter your WhatsApp number
Note: Enter only the country code without 00 or + (e.g., 491701234567 for Germany)
Go to Edit main menu
Activate the WhatsApp button in the Quick menu area (green toggle)
Place the button by drag & drop at the desired position in the menu
FAQ about the module
Does the guest need to be logged in to use the WhatsApp button?
Does the guest need to be logged in to use the WhatsApp button?
No, access is possible without login. The redirection goes directly to WhatsApp.
Can I hide the WhatsApp button if I don’t use it?
Can I hide the WhatsApp button if I don’t use it?
Yes, simply deactivate it in the Edit main menu > Quick menu area.
Are chat contents saved in Guestnet?
Are chat contents saved in Guestnet?
No, all chats take place directly in WhatsApp and are accessible there – not in Guestnet.
Support
The WhatsApp module is available for all packages [Essential, Premium, Professional].
Our Customer Success Team will be happy to assist you with setup and optimal use:
📩 [email protected]