Introduction – What does this module do for you?
With the Quick-Feedback Mail, you get direct feedback from your guests, already during their stay. The automated email is sent after the first night, the guest replies with a simple thumbs up or thumbs down, so you find out early whether everything is fine or something could be improved.
This strengthens not only guest satisfaction, but also guest loyalty.
Feature Overview
The Quick-Feedback Mail is part of the "My Vacation" module (activated separately) and gives you:
Automatic email on the day after arrival
An automated reply email, depending on whether the feedback is positive or negative (fully customizable)
A freely choosable recipient address for replies
How to set up the Quick-Feedback Mail
Open Journey > Quick-Feedback section in the backend.
There you can:
Edit the subject, salutation, intro text and, optionally, an intro image for the email
Customize the reply texts for positive and negative feedback
Set the email address the feedback is sent to
Once the automatic email is activated, it goes out to the main guest one day after check-in. If you switch the feature off again later, links that have already been sent stay valid.
On the right, the email preview shows exactly how the message will look for the guest. The preview always shows the last saved version, it reloads after you save.
FAQ
What happens if guests stay only one night?
What happens if guests stay only one night?
In that case, no feedback mail is sent. Only guests who stay longer than one night will receive the mail.
To which address is the mail sent?
To which address is the mail sent?
The mail is sent to the address on file for the main room guest.
Support
The Quick-Feedback Mail is available if you have activated the My Vacation module.
Our Customer Success Team will be happy to assist you with the setup: