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Re:Guest Chat

Integrated Chat for Smart Guest Communication

Sophie Notdurfter avatar
Written by Sophie Notdurfter
Updated over a month ago

Introduction – What does this module offer me?

The Re:Guest Chat module helps you communicate with your guests quickly and easily – directly via the guest menu. It provides a modern, contactless experience, allowing guests to ask questions or receive information at any time.

Feature Overview

The following features are available in the Re:Guest Chat module:

  • Integration of the Re:Guest chatbot directly in the guest view

  • Display of the chat in the Quick Menu and as a persistent button at the bottom right

  • Seamless real-time communication with your guests

Note: GDPR-compliant, mobile-optimized, automatic synchronization with Re:Guest

How to Set Up Re:Guest Chat

  1. Go to the backend and open Settings > Data base

  2. Enter the Re:Guest API Base URL

  3. If multiple properties have access to Re:Guest, the Request Facility Code is also required.
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  4. Save your settings

  5. Navigate to Dashboard > Edit Main Menu > Quick Actions

  6. Activate the chat using the green button
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  7. Use drag & drop to position the chat icon where you want it
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FAQs

What data is stored?

All chat conversations are processed according to Re:Guest’s data protection policies. No data is stored in Guestnet.

Support

Re:Guest is an external interface for Guestnet. The integration into Guestnet is free of charge – there are no additional fees from Guestnet. Please note that fees may be charged by Re:Guest.

Our Customer Success Team will be happy to advise you on the best integration:
📩 [email protected]

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