Introduction – What does this integration do for me?
The DialogShift Chat module allows you to communicate directly with your guests – easily, quickly, and digitally. The integrated chat enhances the guest experience by providing a modern, instant support channel during their stay.
Feature overview
The following features are available in the DialogShift Chat module:
Integration of the DialogShift chatbot directly into the guest view
Visible in the Quick Menu and as a persistent button at the bottom of the screen
Real-time communication with guests – mobile-friendly
Nota: GDPR-compliant, mobile-optimized, multilingual support via DialogShift
How to set up the DialogShift Chat
Go to the backend and open Settings > Integrations > Communication
Add the integration DialogShift and click on "More".
Incert the DialogShift - Client ID.
Attached you will find an overview of the requirements needed for the connection.
Requirements for the connection:
A valid DialogShift-Client ID provided by DialogShift
Once you have successfully connected DialogShift, open the backend:
Dashboard > Edit Main Menu > Quick ActionsActivate the chat via the green button
Use drag & drop to place the chat icon in your desired position
FAQ
What data is stored?
What data is stored?
All chat conversations are handled according to DialogShift’s privacy policy. No data is stored within Guestnet.
Support
DialogShift is an external integration for Guestnet. The integration itself is free of charge – Guestnet does not charge any additional fees.
Please note that DialogShift may apply separate licensing costs.
Our Customer Success Team is happy to help with the setup:
📩 [email protected]