Introduction – What are the benefits of integrating mtsonline Smart Response?
Mtsonline Smart Response helps you automatically respond to guest inquiries around the clock – directly within the Guestnet guest view. With AI-powered chat, you provide quick service, reduce manual effort, and improve guest satisfaction during their stay.
Feature overview
These features are available with the mtsonline Smart Response integration:
Integration of mtsonline’s AI chat directly into the guest view
Displayed as a persistent button at the bottom of the screen
Automated real-time responses to frequent guest questions
GDPR-compliant, mobile-optimized, multilingual support
Escalation of complex inquiries to your hotel team
How to integrate mtsonline Smart Response
ℹ️ You can connect mtsonline directly by yourself. A detailed guide can be found in our article on the integration.
Attached you will find an overview of the requirements needed for the connection.
Requirements for the connection:
A valid User ID/ Widget ID provided by mtsonline
FAQ
What data is stored?
What data is stored?
All chat conversations are processed in accordance with mtsonline’s data protection policies. Guestnet does not store any chat data.
Are there any costs involved?
Are there any costs involved?
The integration into Guestnet is free of charge. Please note that mtsonline may charge licensing fees.
Is multilingual support available?
Is multilingual support available?
Yes, the mtsonline Smart Response integration supports multilingual communication automatically.
Support
Mtsonline Smart Response is an external integration with Guestnet. The integration is free of charge – there are no additional fees from Guestnet.
Please note that costs may be charged by mtsonline itself.
Our Customer Success Team will be happy to support you with the integration:
📩 [email protected]