How to activate the registration function in my weekly program?
Is registration mandatory? If yes, this note must be filled in under registration.
Guests can then register for the activity directly via Guestnet.
Activate “Enable registration function” by clicking the button (green = active).
An additional note can be shown at “Show note for required registration”.
Define the registration period via “Registration from” and “Registration until”. If no specific time is provided, the guest can register from the moment the activity is published until 15 minutes before it starts.
Under “Max participants per registration,” specify how many guests can register per registration.
Email recipient for registrations
You can specify a different email recipient for registrations if you want registrations sent to a different recipient than the one in the master data emails, e.g., if an employee should receive the registrations for an activity directly.
Available tickets
If only a limited number of places are available, enter the max participant count under “Available tickets/seats”. Registration locks when this number is reached.
Request Activities
If the button “Registration requires confirmation” is active, the guest can only send a request for the activity.
The guest receives an email confirming the request. This request still needs to be confirmed by the business, who also receives an email.
The guest is not automatically notified by Guestnet; the business must inform them.
Minimum participants
Guests receive a firm registration confirmation only when the minimum participant number is reached.
Activate the registration function for the desired activity and enter the minimum participants and target date by which it must be reached.
Example: The minimum number must be reached by 5 PM the day before, after which no more registrations are possible. If the minimum number is reached, guests can still register until 8 PM. After 8 PM no further registrations possible. If 3 guests are registered, 2 more can be added to the waiting list.
The target date can be the same time as the registration deadline.
When a guest registers, they receive a request email as long as the minimum number of participants has not yet been reached. Only when the minimum number of participants is reached does the guest receive a confirmation email.
The operation receives a confirmation email as soon as the minimum number of participants is reached.
All guests who have previously registered must be manually confirmed in the backend. After confirmation, these guests also receive a registration confirmation.
If the minimum number of participants is not reached, the operation receives an email notification.
Registration fields
By "+ Add field" a previously created custom field can be added.
If the field is associated with an extra charge/discount, the corresponding value can be entered here. If the payment function is active, the guest must pay directly during registration.
Waiting list
If the waiting list is active, guests can still sign up for the waiting list after the available tickets are full. This can be limited by a max number.
To have a waiting list for all activities, this can be activated in the weekly program settings.
Participants on the waiting list are shown under the registrated ones.
Even if participants cancel, people from the waiting list don't automatically move up. You have to register them manually. If the participant number temporarily decreases, the display remains "fully booked" to ensure waiting list bookings are not bypassed and new participants do not skip the waiting list.
Attention: when clicking "Log-in" for a specific person, all persons with the same booking number will be checked in automatically.
If a guest is moved to the registration list, they automatically receive an email notification that they have just secured a spot in the activity.
Add appointment to calendar
Once a guest has registered for an activity, they receive a confirmation email containing all important information about the activity.
At the bottom of the email, the guest finds the note "Add to Calendar". Using this function, the guest can directly integrate the appointment into their own phone calendar.
FAQ
How does the waiting list work?
How does the waiting list work?
As soon as the maximum number of participants is reached, guests can put themselves on a waiting list. When a place becomes free, the next guest automatically moves up.