Introduction – What benefits does the integration from Protel Air offer me?
By connecting Protel Air, you offer your guests a smooth digital experience: from logging into the Guestnet app to viewing invoices and checking out digitally. The interface supports many functions automatically, providing more comfort for guests and reducing manual workload for your team.
Feature Overview
What you can achieve with this integration:
Feature | Description | Protel Air |
| Guests can log in to the app | ✅ |
| Guests can log in to the app before arrival | ✅ |
| Guest can view invoice items | ✅ |
| Invoice items can be viewed prior to arrival | ✅ |
| Invoice can be displayed per individual guest | ❌ |
| Invoice can be displayed per room | ❌ |
| Invoice can be displayed per reservation | ✅ |
| Bookings in Guestnet can be posted directly to the PMS account | ✅ |
| Guests can complete registration forms online | ✅ |
| Guests can check in themselves | ⚠️ |
| Guests can pay their room bill | ✅ |
| Release of the accommodation | ✅ |
| Several room guests can be registered |
|
| Marketing Consent can be registered |
|
| / Tags |
|
| SPA treatments can be displayed | ❌ |
| SPA treatments will be displayed upon arrival |
|
| SPA treatments can be booked directly through the app | ❌ |
✅ = available | ⚠️ = available but not yet implemented | ❌ = not available
How to set up the Protel Air integration
ℹ️ You can carry out the Protel Air integration yourself. A detailed guide is available in our integration article.
Here is an overview of the requirements for the integration:
Requirements for integration:
API-Key: You can create the required Obem API key using this guide:
Creating an Open API Key_Vendor Setup Guide (1).pdfCash register number and PLU ID for tips: These details are only required if payments and/or tipping are to be enabled via the interface.
The cash register number can be created or viewed directly in Protel Air.
After creating the item, you can use the corresponding PLU ID (item number) to correctly assign tips.
FAQ
Can guests view and enter data before arrival?
Can guests view and enter data before arrival?
Yes, both login, invoice access, and pre-check-in are possible before arrival.
How do I set up tipping?
How do I set up tipping?
To activate the tipping function and allow amounts to be posted directly to the room bill, you need to create a dedicated item.
Follow these steps:
Go to Master Data > Finance > Items
Create a new item named Tip or similar
Make sure the item is bookable and assigned to the correct service type
Afterwards you open our Backend and go to Settings > Integrations > PMS and edit the connection. Enter the corresponding ID.
After setup, the tip will be automatically posted as a separate item on the room bill for digital orders.
Support
Our Customer Success Team is happy to assist you with the integration of your Protel Air system and ensure optimal setup:
📩 [email protected]