Introduction – What benefits does the integration from Protel Cloud offer me?
By connecting Planet Air, you offer your guests a smooth digital experience: from logging into the Guestnet app to viewing invoices and checking out digitally. The interface supports many functions automatically, providing more comfort for guests and reducing manual workload for your team.
Feature Overview
What you can achieve with this integration:
Feature | Description | Protel Cloud |
Login | Guest can log into the app | ✅ |
Login before arrival | Guest can log into the app before arrival | ✅ |
Invoice | Guests can view their invoice items | ✅ |
Invoice before arrival | Invoice items can be viewed before arrival | ✅ |
Invoice per guest | Invoice can be shown per guest | ❌ |
Invoice per room | Invoice can be shown per room | ❌ |
Invoice per reservation | Invoice can be shown per reservation | ✅ |
SPA display | SPA treatments can be displayed | ❌ |
SPA reservation | SPA treatments can be booked | ❌ |
PMS booking | Bookings in GN are posted directly to the PMS account | ✅ |
Pre-check-in | Guests can fill in registration data | ✅ |
Web check-in | Guests can check themselves in | ⚠️ |
Payment | Guests can pay their room bill via app | ✅ |
Check-out | Guest can check out digitally | ✅ |
✅ = available | ⚠️ = available but not yet implemented | ❌ = not available
How to set up the Protel Cloud integration
ℹ️ You can carry out the Protel Cloud integration yourself. A detailed guide is available in our integration article.
Here is an overview of the requirements for the integration:
Requirements for integration:
API-Key: You can create the required Obem API key using this guide:
Creating an Open API Key_Vendor Setup Guide (1).pdfCash register number and PLU ID for tips: These details are only required if payments and/or tipping are to be enabled via the interface.
The cash register number can be created or viewed directly in Protel Air.
After creating the item, you can use the corresponding PLU ID (item number) to correctly assign tips.
FAQ
Can guests view and enter data before arrival?
Can guests view and enter data before arrival?
Yes, both login, invoice access, and pre-check-in are possible before arrival.
Support
Once you have upgraded your package to include this interface, your guests can conveniently use the login.
Our Customer Success Team is happy to assist you with the integration of your Protel Cloud PMS system and ensure optimal setup:
📩 [email protected]