Introduction – What are the benefits of integrating Planilo?
With the Planilo integration, you connect guest data and interactions from Guestnet directly to your hotel’s internal workflows. Tasks, requests and guest feedback are automatically forwarded to the responsible departments in Planilo.
The result: your team works in a more structured, faster and guest focused way without media disruptions or manual effort.
Function overview
With the Planilo integration you can:
Transfer guest requests from forms or messages directly as tasks in Planilo
Automatically forward the Green Option, for example cancellation of room cleaning
Transmit room service orders
Generate tasks for shop orders
Automatically forward SPA requests
Send weekly program information automatically to Planilo
Forward new registrations for activities
Provide participant lists before an activity starts
Transmit availability status, for example minimum participants reached or activity fully booked
The transfer runs automatically in the background and ensures smooth communication between Guestnet and Planilo.
How to integrate Planilo
ℹ️ You can connect Planilo directly by yourself. A detailed guide can be found in our article on the integration.
Prerequisites:
A valid Planilo Customer Key provided by Planilo
Activation of your Guestnet account by Planilo via Client ID
Setup steps:
Request your individual Customer Key from Planilo
Provide your Guestnet Client ID to Planilo for activation
Enter the Customer Key in the designated area within Guestnet
Test the connection with a sample request or order
After successful setup, tasks will automatically be transferred to Planilo.
FAQ
Which information is transferred?
Which information is transferred?
All relevant information from the generated system emails is transferred to Planilo. You can review the transmitted content at any time in the Mail Log.
What can I do if tasks are not transferred?
What can I do if tasks are not transferred?
In most cases this is caused by a configuration issue or missing activation. Please verify that your account has been properly enabled for Guestnet within Planilo.
How can I define whether notifications are sent by email or only in Planilo?
How can I define whether notifications are sent by email or only in Planilo?
In the email settings you can define how notifications are delivered across all modules. You can choose between email only, email and Planilo, or Planilo only.
Support
Planilo is an external interface to Guestnet. The integration within Guestnet is free of charge and does not incur additional fees from Guestnet. Please note that costs may be charged directly by Planilo.
Our Customer Success Team will be happy to advise you on the optimal integration:
📩 [email protected]