Introduction – What are the benefits of integrating Chatlyn?
By integrating Chatlyn, you connect a chat system directly to your Guestnet environment. You can respond to guest inquiries in real time, automate processes, and streamline communication efficiently. This improves guest satisfaction and saves your team valuable time in daily operations.
Feature Overview
Real-time communication with guests before, during, and after their stay
Automated responses and workflows possible
Integration into the digital guest journey of Guestnet
How to integrate Chatlyn
Open the backend and go to Settings > Marketplace
Navigate to Communication
Select Chatlyn as your provider
Enter your Chatlyn Inbox Identifier
Once you have successfully connected Chatlyn, the chat function will be visible directly in Guestnet in the lower menu bar.
If the message “This feature is not yet included in your plan” appears, click the button “Yes, please contact me”. We will then take care of the activation.
Below you will find an overview of the requirements needed for the connection.
Requirements for the connection
A valid Chatlyn Inbox Identifier provided by Chatlyn.
FAQ
What are the requirements for the integration?
What are the requirements for the integration?
You need an active Chatlyn account and your Chatlyn Inbox Identifier.
Are chats automatically saved?
Are chats automatically saved?
Chat history storage and management take place within Chatlyn.
Support
Chatlyn is an external integration with Guestnet. The integration itself is free of charge from Guestnet. Please note that costs may arise from Chatlyn directly.
Our Customer Success Team will be happy to assist you with the setup:
📩 [email protected]