Introduction – What are the benefits of a SEPA mandate?
With a valid SEPA mandate, you ensure that your Guestnet invoices are paid automatically and on time. You reduce manual effort while maintaining full transparency over all transactions.
How to set up your SEPA mandate
Open the email from Guestnet requesting you to update your payment method
Click on the button “Update payment method”
You will be redirected to an external confirmation page
Confirm your SEPA mandate with your bank details
Note: A London address will be displayed on the confirmation page. This is correct and not an error.
FAQ
Why is a London address displayed?
Why is a London address displayed?
Guestnet uses one of Europe’s leading SEPA providers, GoCardless, based in London, to process direct debits. Therefore, the creditor address and creditor ID shown on the mandate belong to GoCardless.
Who issues my invoice?
Who issues my invoice?
Guestnet remains the invoicing party. GoCardless only handles the payment processing.
Is the debit secure?
Is the debit secure?
Yes, the debit is processed as a standard SEPA direct debit from your account. You will also receive an email notification before each debit.
Any further questions?
Our accounting team will be happy to assist you at any time:
📩 [email protected]