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CASABLANCA

Integrate CASABLANCA

Written by Sophie Notdurfter

Introduction – Why integrate CASABLANCA?

The CASABLANCA interface helps you offer your guests a modern, digital stay. With the Pre Check-in Login, your guests can log in before arrival and manage important data – for a contactless and convenient guest experience directly integrated into your Guestnet platform.

Feature overview

These features are available with the CASABLANCA interface:

Feature

Description

CASABLANCA

LOGIN

Guests can log in to the app

✅

LOGIN BEFORE ARRIVAL

Guests can log in to the app before arrival

✅

INVOICE

Guest can view invoice items

✅

INVOICE BEFORE ARRVIAL

Invoice items can be viewed prior to arrival

✅

INVOICE PER GUEST

Invoice can be displayed per individual guest

❌

INVOICE PER ROOM

Invoice can be displayed per room

✅

INVOICE PER RESERVATION

Invoice can be displayed per reservation

❌

DIRECT POSTING

Bookings in Guestnet can be posted directly to the PMS account

✅

PRE CHECK-IN

Guests can complete registration forms online

Büroklammer - Kostenlose sonstiges-Icons

ONLINE CHECK-IN

Guests can check in themselves

Büroklammer - Kostenlose sonstiges-Icons

PAYMENT

Guests can pay their room bill

✅

CHECK-OUT

Release of the accommodation

✅

MULTIPLE GUEST

Several room guests can be registered

✅

MARKETING-CONSENT (Opt-In)

Marketing Consent can be registered

❌

MARKETING CODES

/ Tags

❌

SPA DISPLAY

SPA treatments can be displayed

❌

SPA DISPLAY FROM ARRIVAL

SPA treatments will be displayed upon arrival

❌

SPA RESERVATION

SPA treatments can be booked directly through the app

❌

Büroklammer - Kostenlose sonstiges-Icons = Link Colleciton | ✅ = available | ❌ = not available

How to set up the CASABLANCA interface

ℹ️ You can connect CASABLANCA directly by yourself. A detailed guide can be found in our article on the integration.

These permissions must be enabled by CASABLANCA:

  • Retrieve availability

  • Check-in/check-out

  • Retrieve invoice

  • Retrieve hotel information

  • Set room status

  • Retrieve reservations

  • Update reservations

  • Query account

  • Post payment

  • Retrieve room status

  • Create and update guests

For Web Check-in, the CheckIn Assistant module is required in CASABLANCA.
For registration data / pre check-in, either the PreCheckIn module or the CheckIn Assistant module is required in CASABLANCA.

Payment of the Room Bill

In order to enable payment of the room bill, a payment method must be set up in CASABLANCA with the corresponding name of the payment service provider, e.g.

  • HOBEX

  • MOLLIE

  • NEXI

The payment method used must additionally be entered under Articles – Mapping.
​

FAQ

What is the welcome email sending interval?

If the CASABLANCA interface and the welcome email are activated, the welcome email is always sent at minute 06, 26, and 47 of each hour – for example, at 10:06, 10:26, or 10:47.

Support

Our Customer Success Team will gladly support you with the optimal CASABLANCA setup:
📩 [email protected]

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