Introduction – What is this module for?
This module is intended for Guestnet customers who use multiple Guestnet accounts.
With Multi-Property, a main account can be set up. From this account, subordinate accounts can be accessed directly via the Hotel Switcher. This means it is no longer necessary to log in separately to each individual account.
In addition, activities from the weekly programme can be shared from the main account with subordinate accounts. If the same activities are used in multiple accounts, they do not need to be created separately in each account.
Feature overview
The following features are currently available with Multi-Property:
Setup of a main Guestnet account
Assignment of multiple subordinate Guestnet accounts
Switching between connected accounts via the Hotel Switcher
Access to subordinate accounts without a separate login
Sharing activities from the weekly programme with subordinate accounts
Individual Guestnet accounts can still be edited separately
Setup
Multi-Property is set up by our Customer Success Team.
Please let us know:
which Guestnet account should be the main account
which Guestnet accounts should be assigned as subordinate accounts
who should be granted access to the main account
After the setup is complete, the Hotel Switcher will be available in the main account.
Using the Hotel Switcher
Once Multi-Property has been set up, you can switch between the connected accounts in the admin area.
This is how the switch works:
Log in to the main Guestnet account.
Open the Hotel Switcher in the admin area.
Select the desired subordinate account.
You will be forwarded directly to this Guestnet account.
You can then edit the content as usual.
[Insert screenshot: Hotel Switcher in the admin area]
Managing user access
Within a Multi-Property structure, you can define for each user which of the connected accounts they are allowed to access. You can also set whether the user has read, edit, or other specific access rights for these accounts. This keeps it clear at all times who can view and edit which properties, without every person automatically getting access to the entire network.
This setting is managed in the parent account, under Settings → Users.
Here's how to set up access:
To create a new user, click the New user button. Alternatively, open an existing user via Edit.
Enter the user's email address and password.
Note: the email address must not already be registered in Guestnet.If the user shouldn't get full access, select the desired access rights:
Read
Edit
Read registrations
Edit registrations
Export registrations
If no rights are selected, the user automatically gets full access.
If the user shouldn't have access to all accounts within the Multi-Property setup, go to Restrict to specific Guestnets and select which of the connected Guestnet accounts this user should be able to access.
Save the user. They can then switch exclusively between the accounts assigned to them via the Hotel Switcher.
Important to know
The Multi-Property structure must be set up by our Customer Success Team.
It must be defined in advance which account is the main account and which accounts are subordinate.
Subordinate accounts remain independent Guestnet accounts.
Access to subordinate accounts is handled through the main account.
Currently, activities from the weekly programme can be shared with subordinate accounts.
Other content is not automatically synchronized between accounts.
FAQ
I can't create the user
I can't create the user
If you run into an error while creating a user, it's often because the user is already registered in another Guestnet account. In this case, you'll usually see the error message "This value is already used." directly below the email field, along with a red banner reading "A user with this email is already registered."
Support
Do you have multiple Guestnet accounts and want to use Multi-Property?
Our Customer Success Team will be happy to support you with the setup and review with you which account should be used as the main account and which Guestnets should be assigned to it: