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Pre-Stay Mail

Preparing guests for their arrival

Written by Sophie Notdurfter

Introduction – What does this module offer me?

The Pre-Stay Mail is an anticipation email: it reaches your guests a few days before arrival, gets them excited about their stay, and can include all the important information they need for their arrival.


Feature overview

The Pre-Stay Mail module gives you access to the following features:

  • Automatic sending before arrival

  • Freely selectable sending time, in days

  • Content that can be customized per language

  • Customizable texts and images

Note: GDPR compliance, mobile optimization, automations


Setting up the Pre-Stay Mail

  1. Dispatch:
    Enable automatic sending of the email and specify how many days before arrival it should be sent. You can choose a period of one to seven days before arrival.

  2. Content of the mail:
    Set the text of your email. Start with the Welcome title and the welcome text at the beginning of your email.


    Text modules:
    You can add as many content blocks as you like to personalize your email as best as possible.


    You can choose between different types:

    • Image over text

    • Image left to text

    • Image right to text

    • Map


    The exact coordinates can be managed in the master data.

  3. Mail preview:
    The preview shows the most recently saved version of the email you've created, so you can be sure exactly which email your guests will receive. After saving, the preview reloads and updates accordingly.


Support

The Pre-Stay Mail is included in the Advanced and Pro packages.
Our Customer Success team is happy to advise you on how to make the best use of this module:
📩 [email protected]

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