The welcome email is sent automatically on the arrival day to every guest with an email address, as soon as their reservation is checked in in the PMS. Through a one-click login, it takes the guest straight into the guest area, with no need to enter a reservation number or last name.
What does the welcome email give me?
As soon as a guest is checked in in the PMS, the system can automatically send them a welcome message. The link it contains logs them straight into the guest area, with no further input needed.
Setting up the welcome email
You'll find the settings in the backend under Journey > Welcome E-Mail.
Dispatch
In the Dispatch section, you decide whether and to whom the email is sent:
Automatic welcome message after check-in: When this switch is on, the email is triggered right after the guest's check-in in the PMS, regardless of the time of day. The sending cycle for automatic emails is about 30 minutes, so the email reaches the guest with a short delay.
Send mail only with consent for advertising: When this switch is on, the system skips guests for whom no marketing flag is set in the PMS.
Content of the mail
In the content section, you define what the guest reads, separately for each language:
Subject
Salutation / greeting
Mail text
Button text
The following placeholders are available and are automatically filled with the guest's data: %salutation%, %firstname%, %lastname% and %roomnr%.
On the right, the Email preview shows exactly how the message will look for the guest. The preview always shows the last saved version, it reloads after you save.
Effect
In the Effect section, you decide where the guest lands when they tap the button in the email:
Destination page after login: Choose the page the guest is taken to after logging in:
My stay
Home page
Room bill
Room key
Support
The welcome email is included in the Advanced and Pro packages. Our Customer Success team is happy to advise you on how to get the most out of the welcome email: 📩 [email protected]