Through the guest area, your guest can check their room invoice at any time. How much they see, and from when, is something you set in the backend.
What does the room invoice give me?
The room invoice can also be set as a destination page the guest is taken to, for example right after logging in.
From the day before departure, the guest can also settle their invoice directly, provided the payment feature is activated for your account. If the guest pays at the front desk instead and this is entered in the PMS, the display in the guest area updates automatically.
Setting up the room invoice display
You'll find the settings in the backend under Journey > Room invoice.
In the Display section, you decide what the guest sees on their bill, and from when:
Note text: Here you can add a custom text that is shown to the guest together with the room bill.
Show room bill only the day before departure: When this switch is on, the bill stays hidden in the guest area before that.
Do not show room rate on invoce: When this switch is on, only the extras appear on the bill, the overnight rate is hidden.
Hide invoice items: Here you enter terms, for example product names from your PMS. Items whose name contains one of these terms are not shown to the guest until checkout, one term per line, case doesn't matter. These items stay completely unchanged in the PMS and at payment, they only disappear from the guest's view.
FAQ
Can guests pay their bill before the departure day?
Can guests pay their bill before the departure day?
Prepayment through Guestnet isn't possible, payment is only available from the day before departure. If a guest pays at the front desk instead and this is recorded in the PMS, the display in Guestnet updates automatically.
Can I hide individual invoice items from the guest?
Can I hide individual invoice items from the guest?
Yes, using the "Hide invoice items" field you can enter product names that then won't appear in the guest view until checkout. They stay unchanged and visible in the PMS and at payment.
The room bill is not displayed or an error message appears. What can I do?
The room bill is not displayed or an error message appears. What can I do?
This can have the following causes:
Connection problem with the PMS
The connection to the PMS was interrupted.
PMS update
The PMS is currently being updated. During this process, the server is temporarily unavailable.
Input error or guest data issue
Check if the problem occurs only for a specific guest by logging in with different guest details.
Solution steps:
Wait a few minutes and try again.
If the problem persists, please contact our Support.
Support
The payment feature for the room invoice requires an additional activation on top of your existing package. Our Customer Success team is happy to advise you:
📩 [email protected]