Introduction – What benefits does the integration from StayNTouch offer me?
The integration with the StayNTouch Property Management System helps you seamlessly exchange guest data between Guestnet and your PMS. This allows you to automate processes such as check-in, check-out, or data synchronization – enabling a smooth and modern guest experience.
Feature Overview
These features are available with the StayNTouch integration:
Feature | Description | StayNTouch |
| Guests can log in to the app | ✅ |
| Guests can log in to the app before arrival | ✅ |
| Guest can view invoice items | ✅ |
| Invoice items can be viewed prior to arrival | ❌ |
| Invoice can be displayed per individual guest | ❌ |
| Invoice can be displayed per room | ❌ |
| Invoice can be displayed per reservation | ✅ |
| Bookings in Guestnet can be posted directly to the PMS account | ⚠️ |
| Guests can complete registration forms online | ⚠️ |
| Guests can check in themselves | ⚠️ |
| Guests can pay their room bill | ⚠️ |
| Release of the accommodation | ⚠️ |
| Several room guests can be registered | ✅ |
| Marketing Consent can be registered | ✅ |
| / Tags | ❌ |
| SPA treatments can be displayed | ❌ |
| SPA treatments will be displayed upon arrival | ❌ |
| SPA treatments can be booked directly through the app | ❌ |
✅ = Available | ⚠️= Available but not yet implemented | ❌ = Not available
How to set sp the StayNTouch integration
ℹ️ You can connect StayNTouch directly by yourself. A detailed guide can be found in our article on the integration.
Below is an overview of the prerequisites necessary for the connection.
The following credentials are required:
A valid user
Password
URL to the PMS system
Webhook Configuration:
To ensure real-time data transfer, a webhook must be configured in StayNTouch that subscribes to specific events.
Follow these steps:
Log in to StayNTouch
Navigate to “Settings” > “Chain” > “Webhooks”
Select the delivery type “generic”
Enter the target URL (endpoint) for the webhook
Select the events listed below to subscribe
Example Webhook URL:
https://connect.guestnet.info/pms-api/stayntouch/webhook/5/staging
Events to subscribe:
ROOM MOVE
ROOM ASSIGNED
NEW RESERVATION
EDIT RESERVATION
CANCEL RESERVATION
NO SHOW RESERVATION
EDIT GUEST
CHECKIN SUCCESS
REVERSE CHECKIN
CHECKED OUT
REVERSE CHECKOUT
⚠️ After successful setup, it may take up to 24 hours for all reservations to appear in the system.
FAQ
Which data is synchronized?
Which data is synchronized?
The following data is transmitted as part of the integration between Guestnet and StayNTouch:
Reservation data:
Name
Stay period
Email address
Guest data from forms (e.g., pre-check-in):
Name
Address
Gender
Date of birth
Email
Phone number
Stay-related information
How often is the data synchronized?
How often is the data synchronized?
Data synchronization occurs in real-time if webhooks are correctly set up.
If no webhooks are configured, synchronization takes place once daily.
Support
Our Customer Success Team will gladly support you with the connection to your StayNTouch PMS and with the optimal setup:
📩 [email protected]