Introduction – What benefits does the integration from Shiji offer me?

The integration of Shiji helps you automatically import guest and reservation data from your PMS and synchronize it with your Guestnet platform. It ensures a modern, connected guest experience and enables real-time data flow – directly integrated into your Guestnet environment.

Feature Overview

These features are available with the integration of Shiji:

Feature	Description	Shiji
`LOGIN`	Guests can log in to the app	✅
`LOGIN BEFORE ARRIVAL`	Guests can log in to the app before arrival	✅
`INVOICE`	Guest can view invoice items	✅
`INVOICE BEFORE ARRVIAL`	Invoice items can be viewed prior to arrival	✅
`INVOICE PER GUEST`	Invoice can be displayed per individual guest	❌
`INVOICE PER ROOM`	Invoice can be displayed per room	❌
`INVOICE PER RESERVATION`	Invoice can be displayed per reservation	✅
`DIRECT POSTING`	Bookings in Guestnet can be posted directly to the PMS account	⚠️
`PRE CHECK-IN`	Guests can complete registration forms online	⚠️
`ONLINE CHECK-IN`	Guests can check in themselves	⚠️
`PAYMENT`	Guests can pay their room bill	⚠️
`CHECK-OUT`	Release of the accommodation	⚠️
`MULTIPLE GUEST`	Several room guests can be registered
`MARKETING-CONSENT (Opt-In)`	Marketing Consent can be registered
`MARKETING CODES`	/ Tags
`SPA DISPLAY`	SPA treatments can be displayed	❌
`SPA DISPLAY FROM ARRIVAL`	SPA treatments will be displayed upon arrival
`SPA RESERVATION`	SPA treatments can be booked directly through the app	❌

✅ = available | ⚠️ = available but not yet implemented | ❌ = not available

Automated Data Import from Shiji (SEP)
Receive guest and reservation data directly from your PMS via webhooks.
Sync of Check-in Status & Room Information
Any changes in Shiji are automatically updated in Guestnet.
Real-Time Billing Info Integration
Guest folios including minibar or room service are displayed on request.
Individual Guest Updates (Individual Notifications)
Guest profile changes are applied immediately to existing reservations.

How to set up the Shiji integration

ℹ️ You can connect Shiji directly by yourself. A detailed guide can be found in our article on the integration.

Below is an overview of the requirements needed for integration:

Requirements for the connection:

A valid user, Password, Operator Code, Operator Password, PMS Hotel ID & URL to the PMS system provided by Shiji

The following settings must be made in Shiji when using Webhooks

Create Consumer
- Open backend → Configuration → Organization Structure
- Edit Vendor Integration → Open Configuration Entity Manager
- Search for “Consumer” → Click “Add”
- Code: GUESTNET, Description: Guestnet
Create Webhook
- Open Integrations > Webhook Manager
- Add new webhook and use the previously created consumer
- Enable authentication:
  - Method: Basic Authentication
  - Credentials will be provided by Guestnet
- Create Webhook Group
  - Name: Guestnet Reservations
  - Method: POST
  - Webhook Types: Reservation Notification & Individual Notification
  - URL: Will be provided by Guestnet
Set Up Sandbox Access & API Documentation
- Register a user in the Shiji Documentation Center: docs.shijigroup.com
- Request credentials & client ID via email from Shiji
- Whitelist domain: connect.guestnet.info (Port 443)

FAQ

Which data is synchronized?

The following data is transmitted as part of the integration between Guestnet and Shiji:

Reservation data:

Name
Stay period
Email address

Guest data from forms (e.g. Pre Check-in):

Name
Address
Gender
Date of birth
Email
Phone number
Stay-related information

How often is the data synchronized?

Data synchronization occurs in real time, provided that the webhooks are correctly set up.
If no webhooks are configured, synchronization takes place once per day (not recommended).

Support

Our Customer Success Team will gladly support you with the connection to your Shiji PMS and with the optimal setup:
📩 [email protected]

Shiji