Introduction – What does this module offer me?

The Order module helps you digitally handle the ordering process for food and beverages and provides your guests with a modern, contactless experience. It ensures easy management of orders, flexible serving locations, and automatic notifications – directly integrated into your Guestnet platform.

Feature Overview

These features are available to you in the Order module:

Predefinable settings such as intro text, base price per person, and order period
Display of images in the list view
Query of the number of persons for the order
SMS notifications to stored phone numbers
Connection to printers/POS devices via URL
Individual categorization and arrangement of products
“Show Only” function to display certain categories
Management of serving locations with flexible opening hours and QR code generation
Product management: create, edit, deactivate, delete, and sort
Overview of all orders with export and print function

Note: GDPR compliance, mobile optimization, automations

How to set up the Order module

Open the backend area Guestapp > Order
Define under Settings the intro text, base prices, serving times, and phone numbers for SMS notifications

Categories and serving locations

Create categories and serving locations and customize them individually (colors, restrictions, sublocations, notifications)

Categories can be freely arranged by dragging and dropping using the gray dots before the category in the category overview.

Both new and already stored areas can be edited. Furthermore, QR codes for serving locations can be generated.

Edit the serving locations and, if necessary, add a note.

The note text will be displayed to the guest as follows:

It is also possible to deactivate the serving location for specific days.

Add Products

Add new products or edit existing ones, including description, price, and image. If a product is only available on certain days, this can also be configured.

Tip Function

The tip function can be activated or deactivated in the Order module under “Settings”.

You can also define a custom Intro text.

Order Process:

After completing the order, the guest is asked: “Would you like to leave a tip?”
Guests can choose one of the suggested amounts (5%, 10%, 15%, 20%) or enter a custom amount using the pencil icon.
The selected amount is added live to the total order sum and transmitted to the system as an absolute value.
In ASA and Protel Air, direct posting is possible. For this, a separate tip item must be created in the PMS.
In the backend, the amount is recorded as a separate product and is also displayed in the order overview and in the confirmation email.

Show Only Function

Use the “Show Only” function to display only selected categories

Find category ID: Each category has its own ID.

Adjust link: add the category ID in the link, e.g.:

https://professional.guest.net/order-service?showonlycategories=534

The number “534” stands here for the ID of the desired category.
Multiple categories: to show multiple categories, separate the IDs with a comma, e.g.:
```
https://professional.guest.net/order-service?showonlycategories=534,533
```

Test the process with a test order or preview

FAQ

Does the guest have to be logged in to use the module?

No, the guest can use the Order module without logging in.

Note: If it has been specified in the main menu that the module is only visible to logged-in guests, it can only be viewed by registered users.

Are the data saved?

Yes, all orders and information are accessible in the backend and linked to the guest account.

Can I send SMS notifications to multiple numbers?

Yes, multiple phone numbers can be stored separated by commas.

Can I connect the orders to a printer?

Yes, you can store the URL of your printer. Further information can be found here.

Can I link the base fee IDs from my POS system?

Yes, you can currently link the base fees (base price per order) to Guestnet using the External ID from your Mergeport or APRO account – either uniformly for all orders or individually per service location.

General:

Settings > People / Base price

Per serving location:

Serving locations > Edit serving location

Is it possible to create a direct link to a specific serving seat in Order?

Yes, it is possible to prefill not only the serving place but also the serving seat directly via a link.

An example for a direct order to a specific lounger is:
https://URL.guest.net/order-service?serving_place=23&serving_seat=1

Replace serving_place with the ID of the serving place.
Replace serving_seat with the number of the serving seat (e.g. lounger).

For each seat, a dedicated QR code must be generated that points directly to the corresponding link.

Can I exclude certain days?

Yes, both serving locations and individual products can be excluded for certain days.

Can I hide a serving location?

Yes, in the backend, go to the Order module, select Serving locations, edit the desired location, and hide it under "Serving location options".

Support

The Order module is part of the Professional package. Our Customer Success Team will be happy to advise you on how to use the module optimally:
📩 [email protected]