Introduction – What’s the Value of This Integration?
By integrating Apaleo with your Guestnet platform, you connect directly to Guestnet. This saves time, streamlines internal processes, and creates a seamless digital guest experience – without media disruptions or duplicate data entries.
Feature Overview
Feature | Description | Apaleo |
| Guest can log into the app | ✅ |
| Guest can log in to the app before arrival | ✅ |
| Guest can view invoice items | ✅ |
| Invoice items can be viewed prior to arrival | ✅ |
| Invoice can be displayed per individual guest | ❌ |
| Invoice can be displayed per room | ⚠️ |
| Invoice can be displayed per reservation | ✅ |
| SPA treatments can be displayed | ❌ |
| SPA treatments can be booked directly through the app | ❌ |
| Bookings in Guestnet can be posted directly to the PMS account | ✅ |
| Guest fills in the registration data | ⚠️ |
| Guest can check in independently | ⚠️ |
| Guest can pay the room bill | ⚠️ |
| Guests can release the accomodation | ⚠️ |
✅ = Available | ⚠️= Available but not yet implemented | ❌ = Not available
How to set up the apaleo integration
ℹ️ Currently, PMS systems can only be connected by our Customer Success Team. We are working on a solution to make this possible to do independently in the future.
Once Support has been informed to enable the interface and it has been activated, the following steps must be completed in the Admin area:
Under MyHoliday → Settings, a note will appear indicating that the Apaleo account needs to be linked. Click the button there to be redirected to Apaleo.
Log in with your own Apaleo account and confirm the connection with Guestnet.
You will then be redirected back to Guestnet. If successful, the process is complete.
FAQ zur Integration
What happens if the connection fails?
What happens if the connection fails?
Please check your login credentials and firewall settings. Our support team will be happy to assist you.
What data is transferred?
What data is transferred?
The following data is transmitted as part of the integration between Guestnet and Apaleo:
Reservation data:
Name
Stay period
Email address
Guest data from forms (e.g. pre-check-in):
Name
Address
Gender
Date of birth
Email
Phone number
Stay-related information
How often is the data synchronized?
How often is the data synchronized?
Data synchronization takes place in real time if the webhooks are correctly set up.
If no webhooks are configured, synchronization occurs once daily.
Interested in this Feature?
After expanding your Guestnet with this Guest Login module, your guests can easily use the login. Our Customer Success Team will gladly handle the connection to your Apaleo PMS and support you with the optimal setup:
📩 [email protected]