Introduction – What benefits does the integration from Char offer me?
The Char interface helps you offer your guests a modern, digital stay. This way, you digitize the check-in process, reduce manual effort and provide your guests with a consistently connected experience.
Panoramica delle funzioni
The following functions are available with the Char integration:
Feature | Description | Char |
Pre Check-in | Guest can check in before arrival | ❌ |
Login | Guest can log in via the app | ✅ |
Invoice | Guests can view their invoice items | ❌ |
Invoice per guest | The invoice can be displayed per guest | ❌ |
Invoice per room | The invoice can be displayed per room | ❌ |
Invoice per reservation | The invoice can be displayed per reservation | ❌ |
SPA display | SPA treatments can be displayed | ❌ |
SPA display from arrival | SPA treatments visible from arrival | ❌ |
SPA booking | SPA treatments can be booked | ❌ |
Direct posting | Bookings in GN can be posted directly to PMS account | ❌ |
Registration data | Guests can complete their registration data | ❌ |
Web check-in | Guest can check themselves in | ❌ |
Payment | Guest can pay their room bill | ❌ |
Check-out | Release of the accommodation | ❌ |
✅ = available | ❌ = not available
How to set up the Char integration
ℹ️ You can connect Char directly by yourself. A detailed guide can be found in our article on the integration.
Below is an overview of the requirements needed for integration:
Provide technical prerequisites
Confirm the communication with the Protel server by:
Running a ping test to the IP address of the Protel server
Running a telnet test on the specified port
Gather the information for setup
Provide CHAR with the following data:
IP address and port of your Protel server
A full list of available rooms
A list of languages activated in Protel
A list of all room statuses in Protel
Receive access credentials
After receiving these data, Guestnet generates the access credentials and forwards them along with all relevant information to CHAR.
Coordinate the installation appointment
After review, CHAR issues a proposal. Once signed, you receive an email from CHAR PMS including:
A suggestion for a joint installation appointment
A download link to the installation software
The goal: On the scheduled date, CHAR PMS connects directly to the computer where Protel is running and performs the installation together with the Protel team.
Support
After adding the Guest login module to your package, your guests can conveniently use the login feature. Our Customer Success Team will gladly support you with the integration to your Char PMS system and in setting it up optimally:
📩 [email protected]