Configure Email Settings
For the Guest Login, three email templates can be configured: Welcome Email, Pre-Check-in Login Email, and Access Credentials Email. These can be viewed under "My Stay" and "Settings."
Email Texts
In all Guest Login email texts, four components can be edited: the subject line, salutation/greeting, email body, and button text.
Placeholders
Use the following placeholders to personalize texts:
%salutation% - Salutation (Mr./Ms./Family)
%firstname% - First Name
%lastname% - Last Name
%roomnr% - Room Number
Welcome Email
By activating the "Automatic Welcome Message after Check-In" option, this email is sent after the guest successfully checks in. The automatic email cycle is approximately 30 minutes, so there may be a slight delay in delivery.
The option "Send email only with consent for advertising" is not configured by default. If desired, please contact [email protected].
Pre-Check-in Login Email
Depending on the PMS system, the Pre-Check-in Login Email can be activated, allowing guests to log in before arrival using their reservation number and last name.
To enable pre-login, this function must first be activated, and the number of days before arrival (between 1 and 7 days) must be specified.
If the automatic email feature is enabled and all guest check-in data is already stored in the PMS system, the email will be sent automatically.
For PMS Aida, an additional setting is required.
FAQ
How can access credentials be sent to another email?
How can access credentials be sent to another email?
In the admin area, under the "My Stay" module, use the "Send Access Credentials" function. Enter the guest's last name and room number as recorded in the PMS. The email can be sent to any address, not necessarily the one stored in the PMS.
Can I also manually send login credentials to guests who are not the main guest?
Can I also manually send login credentials to guests who are not the main guest?
Yes, this is possible. You can manually send the login credentials to guests in the backend – not just to the main guest. The requirement is that all guests must have the same last name and be checked into the same room. In the second step of the form, you can then select the first name of the person you want to send the credentials to and enter their email address.
The person must, however, always be entered in the PMS with last name and first name.
