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Guest Login

How your guests gain access to the digital Guest Journey

Written by Sophie Notdurfter

Introduction - What are the beneftis of this module?

The Guest Login ensures that guests can individually access content, services, and personalized information based on their booking or room number. It serves as the central entry point into the digital guest journey.

By integrating with the PMS, guest data is automatically recognized. This allows guests to experience a seamless digital experience from the first login, such as:

  • Viewing their stay

  • Accessing booking details

  • Utilizing digital services (e.g., orders, activities)

  • Receiving information about events or offers

  • Personalized greetings and relevant content
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Feature Overview

With the Guest Login, you can:

  • Allow guests to log in using room number + password or reservation number + last name

  • Define individual target pages after login (e.g., homepage or modules)

  • Customize the login and welcome texts

  • Enable guests to request access credentials via a self-service link

  • Provide a multilingual and responsive login experience

  • Activate full integration with the PMS (e.g., ASA, Casablanca)

How to set up the Guest Login

  1. Activate Access
    ​    The Guest Login is active by default. By clicking on "Stay" or "Sign in," guests can access their personal area.
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  2. Define Module Intro Text
    ​    The introductory texts can be edited in the "My Vacation" module under "Settings" > "Login Page" or "Login with reservation number Page"
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Check PMS Synchronization

Guests must be correctly entered in the PMS (room guest, unique email, active check-in). Only then can they be automatically recognized and logged in.

FAQ

How do guests log in without a password?

Guests can log in using their last name and reservation number, provided their booking is active and correctly transmitted in the PMS.

By clicking on "My Stay" or "Login," guests can enter their room number and password to log in. If they haven't received access credentials, they can use the "Login with Reservation Number" button and enter their reservation number and last name.


EXCEPTION: For the PMS systems ASA and Casablanca, where Pre-Check-In login is currently possible, the guest does not have to be checked in yet — they can also log in with their reservation number and last name. It is important to note the following here:

If you have activated the Pre-Check-In login function, the guest can already log in before check-in using their last name and reservation number. The guest MUST be entered as a room guest in ASA or Casablanca, and a valid email address must be stored for the room guest.
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Login with Room Number & Password

Login with Reservation Number & Last Name
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How can I create a target page after Login?

To configure this, go to:
​Journey > Welcome E-Mail
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There are four target pages available:

  • My Stay

  • Start Page

  • Room Invoice

  • Flexipass

This configuration can be set per location and applies immediately after login via any access method (email/password or reservation number).
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What to do if guests cannot log in?

Check the following:

  • The guest is correctly listed as a room guest in the PMS

  • A unique email is stored

  • The guest appears under "My Stay – Current Stays" in Guestnet with his mail adress.

  • The guest is checked in

  • At least 20 minutes have passed since check-in

How to restrict areas of the guest app to logged-in guests only?

With the Guest Login function, you can restrict access to certain modules. To activate this:

  • Expand the desired group.

  • Click the pencil icon on the corresponding box.

In the editing window, activate the option "Accessible only with login."
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Which link can I send to the guest for direct login?

This is a deep link to the login mask with parameters, directly referencing an existing reservation. It consists of:

  1. Base URL:
    ​https://professional.guest.net/my-holiday/reservation-login

  2. Parameter reservationNumber

    reservationNumber=41
    → This number corresponds to the internal reservation number, which is provided by the PMS or the Guestnet interface.

  3. Parameter lastname
    ​lastname=Brunner
    → The guest’s last name, exactly as it is stored in the PMS.

What do my guests have access to after logging in?

Can guests share their login?

Yes, a guest who is already logged in can share their access with fellow travelers. In the "My Vacation" section, they will find the option "Share Login".

The guest can choose whom to share access with – either via Quick Login using a QR code or by sending a login link through various platforms.
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Support

The Guest Login module is part of the Advanced & Pro packages.
Our Customer Success Team will be happy to advise you if you would like to activate the module:
📩 [email protected]

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