Let your guests access their room bill and other information even before arrival. With Pre-Arrival Login, they can log in to the guest area in advance using their reservation number and last name, with no extra effort for your team.
What does Pre-Arrival Login give me?
Depending on the PMS system, you can activate Pre-Arrival Login. Once enabled, the guest can log in to the guest area before arrival, using their reservation number and last name. There they can see all the features that have been enabled for them, for example the room bill.
Requirements
Two steps are needed for Pre-Arrival Login to work:
Our Customer Success team must activate the feature first.
You then decide how many days before arrival login should be possible (between 1 and 7 days).
Once both are set up, guests can log in on their own within this window, even if no email has been sent from our system.
Setting up Pre-Arrival Login
You'll find the settings in the backend under Journey > Pre-Arrival Login.
Dispatch
In the Dispatch section, you decide whether and to whom the email is sent:
Allow Pre-Arrival Login: Without this permission, guests can only log in on the day of arrival.
How many days before the arrival date?: Choose how many days in advance login should be possible (1 to 7 days).
Send automatic Pre-Arrival Mail: When this switch is on, the system automatically sends the login link as soon as the window set above begins, provided all of the guest's check-in data is already in the PMS. If the guest submits their data later, the email is sent accordingly afterwards.
Content of the mail
In the content section, you define what the guest reads, separately for each language:
Subject
Salutation / Greeting
Mail text
The following placeholders are available and are automatically filled with the guest's data: %salutation%, %firstname%, %lastname%, %reservationnr% and %roomnr%.
On the right, the Email preview shows exactly how the message will look for the guest. The preview always shows the last saved version, it reloads after you save.
Special note for AIDA
If you use AIDA as your PMS, an additional setting is needed beforehand. You can find out how in the article AIDA.
Support
Pre-Arrival Login is included in the Advanced and Pro packages. Our Customer Success team is happy to advise you on how to get the most out of this module:
📩 [email protected]